Domestic Shipping:
All items purchased will be shipped within 1-7 business days, most items actually ship same day or next day. After adding items to the cart go to the Shipping Calculator and enter your zip code and state. You will be shown several options to choose from. Our site shipping rates for both UPS, USPS and FedEx originate from each of those corporations data base, they control the shipping costs based on the total weight of all your purchases. Items purchased in case lots cannot be combined and will be charged per case. Items that are bulky or weight over 135 lbs will be shipped using a local freight carrier service.
Shipping Insurance (Within the USA):
UPS Shipping insurance is optional and if required please ask us to add this cost to your invoice. No Insurance on USPS shipped items unless the customer pays extra for this option We recommend that shipping insurance be purchased as we cannot guaranty the package arrival as it is being delivered by another company.
INTERNATIONAL ORDERS
BestChoiceMart.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from BestChoiceMart.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.
Australia Phone: +61.28003.4685
Denmark Phone: +45.369
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.
Japan Phone: +81.50553.
Finland Phone: +358.(02)3619.
Brazil Phone: +55.(11)3717.
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
Lost or Damaged Shipments:
Inspect your shipments for hidden damage or shortage immediately. Shipments not reported to Best Choice Mart (BCM) (via email within three days after receiving items) as damaged or short are considered complete and free from damage. The maximum amount refunded if lost or stolen during shipment is the purchase price less shipping and handling costs.
Warranty / Returns / Refunds:1. Customer must have "RETURN AUTHORIZATION NUMBER" prior to return of item(s) - CALL (800-763-6404) OR EMAIL US AT (Support@bestchoicemart.com) FOR RETURN AUTHORIZATION NUMBER. All RMA's must be received within 10 days from the RMA issued date or returned item will not be accepted.
2. Return Authorization number must be visible on outside of package (in at least 2 places).
3. Customer must include reason for return by filling out the information on the RMA form we will send you.
4. Refunds will be made by original method of payment.
5. Customer must pay for all return S/H plus insurance costs. All shipping charges are non-negotiable and non-refundable, If item was shipped using free shipping - the amount found on the actual shipping label will be deducted from the refund.
6. Customer to contact Carrier immediately if product / shipping box is received damaged (Customers Responsibility).
7. COD's on returns will not be accepted, If item is sent back to seller requiring shipping payment from carrier, the item will be refused and sent back to buyer.
8. Restocking fee - return received must be consistent with customer's description of condition or a 15% restocking will be assessed.
9. Fluids (gas, oil, etc) must be drained prior to returning item(s).
10. All accessories/manuals must be included with return.
11. Due to our very low profit margins to allow customers to resale item(s). No BCM warranty for products sold "AS-IS" which includes all Case Lot and Special Order Sales. Manufacturer's warranties may apply however - (Contact us to find out).
12. All DOA's or damaged items including missing parts must be reported to Best Choice Mart within 3 days from receiving item(s), Failure to report a DOA or Damaged item within this time period voids all warranties on said item. You may return your item, accessories and original box, providing it is unused and in the same new (Non DOA or Damaged - See above sentence) condition as when sold within 7 days for R/C Toys or 30 days for other items from the date of delivery to customer, unless warranty period states a longer warranty time frame. - NO EXCEPTIONS due to Holidays, etc. If item is used, refund is voided.
13. If item is refused by buyer upon receipt buyer will pay for actual shipping costs and this amount will be deducted from purchase price.
Privacy:
BestChoiceMart is committed to protecting your privacy. When you order a product from us, we ask for your name, mailing address (shipping and billing), e-mail address, credit card number, and expiration date plus a valid phone number in case the carrier cannot find your location they can call you for directions. This information is needed to process your order and/or update your order status. We will never resell your personal information. Any information we collect will only be used to further enhance your BestChoiceMart shopping experience.
Security
: Internet shopping is the latest avenue for customers to partake in the incredible savings offered by BestChoiceMart and we want to insure that your Internet transaction is safe and secure. Rest assured that any personal information transmitted to us is completely protected by SSL data encryption, eliminating the possibility of theft or fraud. Shopping with Best Choice Mart is safer than presenting your credit card to a storefront retailer. Because your credit card is verified electronically, your credit card number is never seen by anyone but you. We will prosecute for FRAUD - we take this very seriously to protect our great customers.
Liability:
BestChoiceMart makes no other warranty and no implied warranties, including any warranty of merchantability or fitness for a particular purpose. All warranties are limited to the duration of the expressed warranty period as set forth on this site. Best Choice Mart maximum liability hereunder is limited to the purchase price of the products, not including the shipping and handling fees. In no event shall Best Choice Mart be liable for any consequential, indirect, incidental or special damages of any nature arising from the sale of the product.
Support:
If you have any questions please contact us at support@bestchoicemart.com or call 800-763-6404 Toll Free 9:30AM - 4:30PM (M-F) Pacific Standard Time. We are closed on holidays and weekends. Best Choice Mart is owned and operated by A Wholesale Store.
